Does your house have dead zones? Does your WiFi constantly slow down, or do you notice that you are incessantly and continuously knocked off WiFi altogether?
Now it’s time to enjoy first-of-its-kind, superfast internet on all your devices and in every nook and cranny of every room. This online fast lane is courtesy of Panoramic WiFi from Cox Communications, a local provider of TV, internet, phone, home security and tech solutions. With Panoramic WiFi, songs download in seconds and HD movies in minutes without interruption.
Not only is Panoramic WiFi seamless and speedy with complete in-home coverage, it’s convenient, too. There is no assembly and no hassle for you. Technicians perform a customized install and optimize your Panoramic WiFi setup to ensure your home is completely dead-zone free.
Imagine: No more buffering while you’re trying to stream or slow-loading webpages. No more endlessly spinning beach ball update icons. No more dropped connections when you’re trying to check work email or post your favorite photos on Facebook.
What exactly is Panoramic WiFi?
“Cox Panoramic WiFi is a new innovative high speed internet experience,” says Tarlin Lanese, senior manager of product marketing operations for Cox’s West Region. “It is the internet, but custom-designed to meet your needs by offering full wall-to-wall coverage, fast speeds and support tools to manage your in-home network.”
It’s truly wall-to-wall coverage. Cox techs physically walk each room wall to wall to identify dead zones and turn them into live zones.
Lanese says Cox has been refining the service since its October 2016 launch. “We’ve concentrated on continuing to improve the training for our field service technicians, technical support agents, internal processes and tools to ensure we’re delivering what our customers need and want,” he says.
As of June, Panoramic WiFi is available in all Cox markets, including San Diego, Orange County, Rancho Palos Verdes and Santa Barbara.
“Cox Panoramic WiFi really is a game changer for our customers,” says Lanese. “The combination of our My WiFi app with the calculated placement of mini-hubs or WiFi extenders throughout the home create a blanket of coverage where speed and reliability is consistent throughout all rooms.”
Frequently asked questions
Here are five things you should know about Panoramic WiFi.
If my current WiFi has dead zones, can Panoramic WiFi really help?
Yes. “Cox Panoramic WiFi strives to eliminate all dead zones in the home,” Lanese says. “Our technicians will install the Panoramic WiFi modem in the best place in the home, then do a WiFi survey of the home with the customer to show the coverage. In the event that there are areas where the WiFi signal is weak and the customer would like WiFi to work, we have extenders that will cover the space.”
I live in a multilevel apartment with thick concrete walls and lots of neighbors with their own WiFi. Will Panoramic WiFi still work?
Yes, again. “Each home has its own variables,” Lanese says. “Single-family homes and apartments with multiple overlapping WiFi networks, baby monitors, garage door openers, microwave ovens, large floor plans, brick walls — all of these present challenges to any WiFi network. Cox Panoramic WiFi helps to cut through the network clutter with more efficient routing. We’ve also invested in training and tools for our field technicians to ensure they can identify and conquer these issues.”
What about speed?
“Cox Panoramic WiFi operates on the latest 802.11 ac specification, where 1,000 Mbps speeds are achievable,” says Ryland Madison, director of marketing for Cox. That’s fast enough to download 1,000 photos in 16 seconds, 100 songs in three seconds and 10 high-definition movies in seven minutes.
What about security?
No worries there, either. “Security is of upmost importance to Cox,” Madison says. “When properly installed and managed, Cox meets all necessary consumer security requirements.” To make that process easier, the My WiFi tool, part of the My Connection app, puts complete network management at your fingertips from any device.
Is Panoramic WiFi expensive?
You pay more for coffee in a month — way more. With Panoramic WiFi, customers can be confident in their network through the My WiFi tool and superior customer support. Customers can rent a Panoramic WiFi modem for $9.99 a month, which comes with free installation and free My WiFi tool, which lets you see exactly how your network is doing, who is connecting to it and how it is performing. To get started, call 877-832-0954, visit cox.com or stop by a Cox Solutions store near you.
—Daniel Vasquez for Cox Communications