The problem: A bus stop in Homeland has been missing for months.
The backstory: Tyler Corkum has exhibited patience that one might not expect from a college student.
The rising Drexel University sophomore contacted Watchdog in May about a missing bus stop sign on East Northern Parkway at St. Albans Way.
Corkum sometimes rides the bus and noted that as the No. 44 or No. 11 bus approaches the intersection, the automated public address system announces St. Albans Way, but because of the missing sign, drivers don't always stop there, even when passengers pull the stop cord.
Also, the 19-year-old said in his message, bus drivers sometimes don't stop to pick up passengers waiting there.
To avoid getting dropped off blocks away from his home, Corkum said, he usually gets off early, at Northern Parkway and Charles Street. "I don't think the driver would have ever stopped," he said.
After emailing Watchdog, the Homeland resident called the Maryland Transit Administration's transit information call center at 410-539-5000. The operator confirmed that the intersection was indeed an official bus stop and said someone would be sent out to address the issue, Corkum said.
But nearly two months later, nothing had changed, he said. "She definitely said they would address the issue," he said. "Now it's July and they have not replaced the sign or anything."
Corkum said he was surprised by this, because workers had updated other signs along the route to indicate where the No. 58 bus now stops.
Watchdog contacted the MTA, and spokesman John Milton Wesley said he contacted engineering staff.
As a result of the MTA staff's investigation, officials have asked for permission to attach a bus stop sign at an existing utility pole. Because there's already a spot to attach the sign, the repair was expected shortly, he said.
But Wesley said staff did not know why the sign disappeared nor why no one responded when Corkum reported the problem directly to the MTA.
MTA spokesman Terry Owens said that although representatives at the transit information line can accept reports of problems, MTA officials prefer to take those requests via its comment line, 410-333-2354.
Passengers can also report missing signs and other problems online at mta.maryland.gov/complaints.
Who can fix this: Eddy Okoro, superintendent of operations planning, Maryland Transit Administration. 410-454-7113. Riders should call 410-333-2354 to report problems.
Is there something in your neighborhood that's not getting fixed? Tell us where the problem is and how long it's been there by emailing email@example.com or calling 410-332-6735.