Verizon DSL hookups are down for 11 hours
James S. Granelli
About 20,000 Verizon high-speed customers lost their Internet connections for 11 hours when a router malfunctioned during a routine upgrade.
The outage, which began about 2 a.m., affected digital subscriber line, or DSL, customers from Long Beach and Whittier to San Clemente, said Jonathan Davies, a spokesman for Verizon Communications Inc.
The router, he said, had to be wiped clean of data and reloaded, and the system was back up at 1:10 p.m.
Many customers needed to reauthorize their connection by using their passwords to sign in to the system again.
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