Ryanair, the ultra-low-fare carrier based in Ireland, wants you to know that it is cheap but not so cheap that it'll stiff you on your pocket change.
The airline famous for squeezing fees from passengers took some heat recently from British tabloids that suggested Ryanair’s flight attendants were not returning change to passengers after sales on board.
The tabloids hinted that the penny-pinching airline was keeping the change to increase airline revenues.
“Nonsense,” responded Robin Kiely, a spokesman for Ryanair. “Utter nonsense.”
The stories, he said, were based on a training manual that instructed Ryanair flight attendants who are selling on-board food and drinks what to do when they run out of change. The manual tells flight attendants to suggest that passengers buy extra items to eliminate the need for change, Kiely said.
But the manual, produced by a third party, has been revised.
“Our policy is to give change right back,” he said.
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