Sandy Tremblay didn't mince words when she took to Facebook to complain about pumpkin pie she ate at a Boston restaurant. Note that the restaurant didn't mince words either. Somehow, after a lot of angry and mean-spirited back and forth, the poster and the restaurant posted that they became friends and let bygones be bygones. The social media lesson here? Customers have a right to take to the Internet to complain, and businesses have a duty to listen and address those complaints with dignity and grace, not with curse words.
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