There’s a lot to consider
before choosing a new
auto mechanic
Nothing seems to get
people revved up more
than the thought of
taking their car in for repairs.
For most people, finding a good
mechanic is on the same importance
level as finding a good doctor.
You don’t place your health
care in the hands of just anyone,
nor do you want to place your car
in the garage of an untrustworthy
repair shop.
Before allowing a mechanic to
perform any work, check his credentials
and get a second opinion.
Of course, many people want
the best mechanic they can get at
the best price. But in this day and
age with all the new computerized
gadgets on vehicles, having a
reliable and knowledgeable mechanic
may mean more than saving
money.
The best way to take the scare
out of car repair is to talk to family,
friends and co-workers.
Where do they go? Word of
mouth has always been one of the
best ways to find a good car mechanic.
Just as one would look over a
neighborhood before buying a
house or a preschool before enrolling
a child, shop around for a
mechanic before you need one.
By doing this, you’re not faced
with a rushed decision of choosing
someone should your vehicle
conk out on the highway.
Just like doctors have licenses,
so do repair shops. Most garages
will display their license, but if you
don’t see it hanging on the wall,
ask to see a current license.
Also look for any special certifications,
such as an Automotive
Service Excellence seal. A shop
that has this seal has been tested
and certified in all major technical
areas of repair. To earn this seal,
technicians have to be re-tested
every five years. Constant
changes are being made with engine
repair as well as air conditioning,
breaks and smog requirements.
The National Institute for
Automotive Service Excellence
has a website where consumers
can find its Blue Seal shops. For
more information, visit www.asecert.
org.
There are also agencies that
consumers can check with to see
if there have been any complaints
against a business. The Better
Business Bureau is one of the
most common places to find this
information, but a call to your
state attorney general’s office can
also be a good source.
When checking with the Better
Business Bureau or a local protection
agency, information
should also be available on how
long the business has been in operation.
For more information,
visit www.bbb.org.
Whether a visit is made in person
to the repair shop or information
is obtained by telephone,
find out if the technician has had
much experience in working on
your model of vehicle. You
wouldn’t want to take a BMW to
a mechanic who has spent most of
his time working on Dodges, for
instance.
If your car is still under warranty,
you may be obligated to
take it to a dealer until it is off
warranty. But sometimes repairs
may need to be made while out of
town and you’re not near a dealer.
If this happens, make sure the
shop will honor the warranty.
Before having any work done
on a car, get a written estimate.
No mechanic should have any
problem giving you a draft of potential
costs. If they don’t want to
put anything in writing, that
should be an immediate red flag
to a consumer. An estimate
should list the repairs, the parts
and labor charge. Some mechanics
set a flat labor charge while
others may charge hourly.
The final detail to check on in a
repair shop is its service warranty.
Does it have one? Make
sure you understand warranty
limitations. Car repairs are a big
investment so you want to protect
yourself.
Once these guidelines have
been followed, a motorist should
feel pretty safe and confident in
the repair shop chosen. |