Alberto Calderon, left, gets a box load of returned Netflix videos from Rich Clarke as they unload a U.S. Postal Service cart at a Netflix distribution center in Hartford County. Behind center is Janice Mendez. Netflix keeps the locations of their distribution centers secret because the company wants to keep staffing to a minimum. They don't have to hire people to interact with the public and accept returns in person. The Netflix 'Add DVD To Queue' option will be eliminated from streaming devices.
MICHAEL McANDREWS, Hartford Courant
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