911 Breakdowns at LAFD
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A mayoral hopeful unwittingly exposes overstated emergency response times.
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Operators on average take far longer than the national standard to send rescuers, a Times analysis shows.
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Longer runs to emergencies, a dysfunctional dispatch system and aging equipment are among dangerous problems.
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A new study raises concerns about time-consuming questions the dispatchers are required to ask. Often CPR does not start until after brain death can begin.
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Review of computerized dispatch system shows that crucial data must be recalculated. The data were used to make critical decisions on fire station staffing.
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Inside the downtown call center where LAFD dispatchers handle 911 calls for emergency medical help.
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Cummings will be replaced by a former LAFD supervisor. The chief never recovered from reports of inaccurate 911 response times and other lapses, fueling tensions with union officials.
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Firefighters and paramedics cite confusion at stations, delays and other problems. The commission will address response times and equipment troubles Tuesday.
