Los Angeles Times Membership Program FAQs

» Benefits and cost | Digital access | eEdition and eReader | Subscription membership management | Signing in

Membership benefits and cost

Q: What is the Los Angeles Times Membership program?
A: The Los Angeles Times Membership program is your all-access pass to the best of Southern California news, culture, commentary and happenings. The benefits of joining include:

A variety of membership packages providing unlimited access to latimes.com with The Times' distinctive and award-winning storytelling, investigative reports, commentary, in-depth local news, signature blogs, compelling photo galleries, original video content, and revealing data projects and analysis
Home delivery options
The Times daily eEdition, a digital replica of the printed paper
Member privileges such as special opportunities at select Times events, unique money-saving discounts and deals discounts and deals, and giveaways and contests.

Q: What's behind this change?
A: The Los Angeles Times is the number one source of news and information in Southern California. Our award-winning news and analysis, features, opinion and photography are widely read throughout the city, the state and the world. To continue to invest in our journalism, and to provide readers with the depth, breadth and quality they demand — as well as additional member privileges — The Times has created a membership program.

Q: I already have a subscription. What does this mean to me?
A: As a valued home delivery customer, your access to all news and information on latimes.com is unlimited and there is no additional cost. With a few simple registration steps at latimes.com/membership, you will be able to review the terms of your membership and begin to enjoy your benefits.

Q: How much does it cost?
A: 1) As a valued home delivery customer, there is no additional cost. 2) Our most avid latimes.com readers who don't currently receive home delivery will be able to join and receive unlimited access to all of The Times' award-winning news and information and membership benefits for a nominal fee, as well as the additional advantages mentioned above. For up to date pricing please go to myaccount2.latimes.com/PremiumSubscribe.aspx.

Q: I'm not currently a subscriber, how do I get started?
A: Simply type in your ZIP Code and promotional rates for your area will automatically display. For instance, customers in Southern California can get home delivery every Sunday and unlimited access to latimes.com.

Q: My family members share the paper at home. Do you offer a family plan? How can my family share a digital membership?
A: Membership entitles you and four additional family members to each enjoy five separate logins. Each of those logins can access latimes.com via five different browsers or devices at a time.

Q: Do you have any group, corporate or educational discounts?
A: Our membership fee is modest, and we do not offer corporate or educational discounts.

Your guide to digital access

Q: What if I don't want to pay for a membership — can I still read latimes.com for free? What is my monthly article limit?
A: Non-members can continue to browse The Times for more limited reading and breaking news, enjoying 15 articles each month and repeat visits to latimes.com's home page without being asked to join. Your limit will reset to zero based on a rolling 30-day calendar from the time you first visit the latimes.com. Areas of latimes.com that do not factor into the article count include:

Q: Do page views on the same article count toward my access limit? What about articles I'm rereading?
A: An article that is broken into multiple pages will only count once, as will visiting an article you've already read within the 30-day period.

Q: Will you offer free coverage if there is breaking news?
A: Breaking news will be available via our home page. In addition, please sign up for breaking news emails at latimes.com/newsletters or SMS text alerts on your mobile phone by texting BREAKING to 52669. If you exceed your article limit in a 30-day period, you can join our membership program for further access.

Q: How do I know when I reach my limit? Can I track the amount of articles I have already read?
A: You will be asked to join once you have accessed 15 articles within a 30-day period. We hope that you'll consider becoming a Los Angeles Times member.

Q: Will I still be able to access The Times' articles through Facebook, Twitter, blogs or search engines?
A: Access to articles via these providers will remain unchanged for members and non-members alike. As long as a link or post on a social site is live, you will always be able to click through to that story. Members can click through to an unlimited number of articles. For non-members, however, please be aware that each click-through will count toward the article maximum. Also, if non-members revisit a story previously read within the 30-day window, it will not count toward the limit.

Q: I enjoy commenting. Can I make and read comments without becoming a member? Do they count toward my monthly article limit?
A: Engaging in commenting is an important part of the latimes.com community. Please be aware that you will be required to register to comment. This is different from membership, but can be done at: latimes.com/membership. Comments do not count toward the article maximum, nor does any content that you generate for the community, such as reader photos. You may continually check stories you have commented on and engage in discussions with other latimes.com visitors without increasing your 30-day article count.

Q: How do the mobile apps factor in?
A: At this time you can access all mobile apps and mobile sites without a membership.

Q: I like the crossword puzzle and games. Do I need to be a member to access them?
A: Access to crosswords and games is unlimited.

Q: What about my latimes.com newsletters?
A: You can continue to register for and receive our email newsletters without becoming a member. The newsletter itself does not count toward the monthly limit, but any stories you click on from your email to the site will be counted. Visit latimes.com/newsletters to register for additional newsletters.

eEdition and eReader explanation

Q: I get the Los Angeles Times eEdition. Does that entitle me to membership at no additional cost?
A: Yes, those who currently subscribe to the stand-alone eEdition digital replica are eligible for membership at no additional cost.

Q: I subscribe to latimes.com on my eReader (Kindle or Nook). Am I therefore eligible for membership at no additional cost?
A: Not at this time. We are currently working with Barnes & Noble and Amazon to create a solution.

Subscription membership management

Q: I travel frequently. What happens to my digital membership then?
A: There's no need to place your digital membership on hold. You will have full access to latimes.com and the replica eEdition anytime and anywhere.

Q: How do I make changes to my account, or get additional account assistance?
A: Once you have activated your membership, you can manage your account at our Subscriber and Membership Services website at: myaccount.latimes.com. If you haven't already done so, please visit the site to register your account.

Q: What is your cancellation and refund policy?
A: Your membership will continue until canceled, but may be stopped at any time by calling Subscriber and Membership Services at 1(800) 252-9141. Upon cancellation, any outstanding balance will be refunded to the credit card on file.

Q: My question is not answered here; how can I get more information?
A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to membershipservices@latimes.com or call Subscriber and Membership Services at 1(800) 252-9141.

Q: Where can I give you my feedback regarding the Los Angeles Times Membership products?
A: There are two easy ways to give us feedback. Access feedback under the Contact Us button at myaccount.latimes.com, or use our convenient comment form.

Signing in to access content and participate

Q: When do I need to sign in and how do I do so?
A: You can sign in to your membership account or to comment and receive newsletters by clicking "sign in" at the top of latimes.com. You will also be asked to sign in if you have not already done so and have reached your monthly article limit.

Q. I do not have a membership, but I do comment or receive newsletters. How do I sign in to modify my account settings, link social accounts like Facebook, or change my newsletter subscriptions?
A: You can sign in to comment and adjust your account settings by clicking the "sign in" link at the top of latimes.com.

Q: What if I have a membership and the sign up link doesn't recognize my account and asks me to pay again?
A: Click on the link that says, "Already an L.A. Times subscriber? Click here to match" and follow the process for matching your current account to your membership.