BROOKLYN, N.Y. (WPIX)—Residents in Crown Heights are not only battling the bitter cold, they're coping with no heat.
Twenty-four families at 639 Eastern Parkway were without heat and hot water Sunday -- an ongoing problem since New Year's day.
Tenants protested outside the building Sunday, trying to bring attention to their desperate situation.
Moreoever, one resident said she was left with no running water, forced to bring buckets of water from neighbors' homes to wash her clothes, prepare meals and flush the toilet.
The problem began on Tuesday when a pipe burst in the basement, sending water into an apartment.
The fire department responded to a burst pipe Friday, when they were forced to turn off the water and gas to the boiler.
Meanwhile, tenants complain the landlord responded too slowly to the problem, and is using pumps that are too small to drain the flooding waters.
"I wasn't slow. It was very difficult for me to get big pumps because everyone is closed because of the holiday," said building landlord Issac Haber. "I usually take care of my tenants right away," he added.
"I am just outraged," said City Council Member Letitia James. "The first thing I demanded from the landlord is to have these people placed in a hotel immediately. No excuses."
The evacuation is yet to be determined.