As gas prices increase, calls to Central Pennsylvania heating oil companies do the same. Many customers are reaching out, hoping to lock in rates in order to avoid high winter energy costs. Aero Energy in New Oxford reports payment inquires have quadrupled over the last couple months.
“They know what to expect,” said Michelle Fernandez, Aero Energy. “They know what they're gonna get. It's not fluctuating with the market and it just gives them a sense of comfort to know what's ahead for the winter.”
Aero Energy customer service representatives field about 3,000 calls a week. The volume is typical during this time of year as crude oil directly affects both propane and heating oil.
If a customer has gallons of heating oil or propane left over as winter wraps up money already spent on energy can be used in the future. Conversely, if a customer exceeds his or her allotted gallons, he or she will begin to pay market prices. A courtesy call will be made when a customer’s gallons are down to 25%.