Q: How can I get customer service assistance?
A: You can receive assistance in three ways: Self-service phone attendant, online self-service, and customer service representatives.
Self-Service Phone Attendant: Request a replacement paper, schedule a vacation hold or Vacation Pak (see vacation options), or access billing and payment information, 24/7. Call 1-800-252-9141.
Online Self-Service: Request a replacement paper, schedule a vacation hold or Vacation Pak (see vacation options), change your address or other subscription information, and view billing and payment information, 24/7. Also set up e-billing or manage your e-bill account, 24/7. Go to myaccount.latimes.com or http://www.latimes.com/services/site/self-service/
Customer Service Representative: Talk to a customer service representative 7 days a week. Call 1-800-252-9141 during the following hours:
Monday-Friday 6 am to 6 pm
Saturday & Sunday 7 am to 1 pm
Holidays 7 am to 12 pm
Q: When should I expect delivery of my paper?
A: The guaranteed delivery times for your newspaper are:
Monday-Friday 6 am
Saturday 7 am
Sunday 8 am
Q: When do I have to notify The Times about delivery problems or changes?
A: For a missing, wet or damaged newspaper, please request a new one by
10:30 am, Monday-Saturday
11:30 am, Sunday
For a next-day start, move or to resume subscription service, please request by
1 pm, Monday-Sunday
For a next-day vacation hold, please request by
1 pm, Monday-Sunday
Q: What are my subscription payment options?
A: You can pay for your Times subscription by check or credit card. Many subscribers enjoy using EZ Pay, our automatic bill payment program, which utilizes your credit card or checking account. Quick and easy to set up, just call our self-service phone attendant at 1-800-252-9141, and press 4 for billing. Or press 0 to speak to a customer service representative. To go greener, sign up for e-billing at myaccount.latimes.com, and go paperless.
Q: When are my vacation options?
A: Effective March 23, 2011, credit is no longer given on vacation stops. However, you can request a
Vacation Hold -- delivery will stop while you are away, and resume when you return
Vacation Pak -- The Times will save your papers while you are away (30 days maximum), then deliver them when you return
Vacation Transfer -- delivery of your paper can be temporarily transferred to another Southern California address while you are away
Q: What other Times products are available?
A: All our subscribers also have access to the following
LA, Los Angeles Times Magazine -- enjoy the leading monthly lifestyle magazine in Southern California. Published the first Sunday of every month, it captures what makes L.A. such a diverse, vibrant and stylish city. Subscribers can sign up to receive Los Angeles Times Magazine by going to http://www.latimesmagazine.com/subscribe
Los Angeles Times eEdition -- get an exact reproduction of our newspaper delivered to your computer -- anywhere, anytime. Discover how easy the eEdition is to read, plus find what's important to you. Subscribe or get a free preview by going to http://eedition.latimes.com/cgi-bin/ee.cgi
TV Weekly -- always know what's on with Southern California's most comprehensive television guide. Includes complete TV listings, multi-page TV movie section, puzzles, trivia, games and more. Times subscribers save 76%. Subscribe or get a free sample today by calling 1-888-927-2220 or go to http://www.iwantmytvmagazine.com/lat
Times Apps -- download the Los Angeles Times for your iPhone or Android. Get the latest from The Times. Whenever you want. Wherever you go. To stay in touch, go to http://www.latimes.com/services/site/mobile/
Q: What are some other ways The Times can inform or entertain me?
A: Other Times' features and links you may enjoy:
latimes.com -- Stay in touch with your world, near and far, by visiting Southern California's #1 website for breaking news, blogs and so much more. Log on to http://www.latimes.com
LA Deals -- Sign up for big discounts on the best of L.A. Find one every day in The Times or at http://www.latimes.com/shopping/
Sudoku -- Find and play the popular crossword puzzle every day at http://www.latimes.com/games
L.A. Times Store -- Shop for merchandise or order back issues of The Times at http://store.latimes.com/
Framework -- Discover incredible photography, video and multimedia by The Times photojournalists at http://framework.latimes.com
Q: How do I offer suggestions or comments?
A: To make a suggestion or offer a comment about our customer service, please go to http://www.latimes.com/customersurvey
Q: Whom do I contact if not completely satisfied?
A: The people in our Customer Service are highly trained to problem solve and insure your satisfaction. If this is not achieved, please let us know
Jeanne Singleton, Customer Service Managerjeanne.email@example.com
Carole Stein, Director, Customer Relationscarole.firstname.lastname@example.org