Carnival ups compensation for Triumph passengers
Latest Update on Carnival Triumph February 13, 2013 – 5:45pm EST
All guests on the current voyage will receive further compensation of $500.00 per person.
Gerry Cahill, President & CEO of Carnival Cruise Lines said: "We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home."
As previously announced, all 3,143 guests on board will receive a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases during the voyage, with the exception of gift shop, art purchases and casino charges. All passengers will also receive a future cruise credit equal to the amount paid for this voyage.
SECOND UPDATE BELOW
Carnival updates progress of towing of crippled Carnival Triumph ship.
Updated Feb.13, 2:30pm EST
Carnival has dispatched a third tugboat to assist in towing Carnival Triumph to port. The tugboat is currently en route from Port Fourchon, Louisiana and is expected to arrive at the ship this evening to further support the vessel's return to Mobile, Alabama on Thursday. The
We are mobilizing approximately 200 people to be on the ground in Mobile to support the Carnival Triumph's arrival and guests' travel home.
We are currently finalizing travel arrangements for guests from Mobile. Carnival Triumph guests were given the option of boarding buses directly to Galveston or Houston, Texas, or to spend the night in a hotel in New Orleans, where they could rest before flying out on private charters the next day. Carnival will cover all travel related and incidental expenses.
Carnival has reserved and arranged the following: approximately 100 motor coaches; more than 1,500 New Orleans hotel rooms; multiple charter flights from New Orleans to Houston on Friday; and transportation from Houston to the Port of Galveston so that guests may retrieve their cars if they drove to the port.
There are 3,143 guests and 1,086 crew on board. We continue to update the designated emergency contacts for all guests presently on board Carnival Triumph. Concerned family and loved ones of guests and crew may call 888.290.5095 or 305.406.5534.
EARLIER UPDATE BELOW
Carnival Cruise Lines announced Wednesday it's canceling more future cruises for the crippled Carnival Triumph cruise ship, which is now being towed to a port in Mobile, Ala.
Read the entire statement below:
STATEMENT REGARDING ADDITIONAL CARNIVAL TRIUMPH CANCELLATIONS
February 13, 2013
Carnival Cruise Lines has announced the cancellations of 12 additional voyages of the Carnival Triumph following an engine room fire that has left vessel without propulsion. The 12 cancelled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously cancelled voyages scheduled to depart Feb. 11 and Feb. 16.
Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will be protected.
Carnival sincerely apologizes for this disruption in our guests' vacation plans.
Carnival Triumph operates four- and five-day cruises from Galveston, Texas.
To read more about the Carnival Triumph engine fire and how it's impacting cruisers, click here.