The Internal Revenue Service in Plantation had shorter lines Wednesday as staffers processed more quickly the paperwork of identity theft victims. The agency's workers were not turning away people as they had last week.
The lines were considerably shorter -- and moving -- just after 8 a.m. as IRS workers separated those who said they could not file their 2011 tax returns because someone already had. The workers were also handing out information sheets of what the victims needed to show the IRS to create an identity theft affidavit.
"Right now identity theft victims get the priority," an IRS worker told about 35 people waiting in line. About three fourths of those waiting in line Wednesday moved into the identity theft line.
IRS spokesman Mike Dobzinski said the agency was working to expedite their claims.
Scores of people were turned away last week without the IRS staffers looking at their identity theft cases, angering many who said they were being victimized twice.
IRS spokesman Dobzinski said victims of identity theft can download the identity theft affidavit, Form 14039, from IRS.gov and mail it to the IRS.
But many people in the IRS lines have said they wanted their paperwork to be processed by a staffer. Many also said they feared their paperwork -- that requiried photocopies of identification -- might be stolen in the mail and they didn't want to risk the chance of their identity being stolen a second time.
Danette St. Hilaire of Lauderhill said Wednesday that she appreciated the shorter lines but still worried that the IRS was not doing enough to prevent thieves from claiming others' tax identities to get refunds.
"Most of the people here have been hacked," she said. A friend has been prevented twice now from filing her tax returns because thieves stole her identity two years in a row, St. Hilaire said.
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