Flash Video Player Help

Flash Video Player Help

  1. What are the minimum hardware requirements?
  2. What are the minimum software requirements?
  3. How do I upgrade my Flash Player?
  4. I am having problems installing Flash Player 8.
  5. After updating, I still get prompted to update or the previous version is still installed.
  6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

1. What are the minimum hardware requirements?

Flash Player 8 has the following minimum hardware configurations:

Windows Macintosh
450 MHz Intel Pentium II processor (or equivalent) and later 500 MHz PowerPC G3 and later
128MB RAM 128MB RAM

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2. What are the minimum software requirements?

This Flash Video Player is supported on the following operating systems and browsers:

Windows

Platform Browser
Windows 98 Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows ME Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows ME Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows 2000 Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows XP Microsoft Internet Explorer 6.0, Firefox 1.x, Netscape 6.2 and above

Macintosh

Platform Browser
Mac OS X 10.1.x, Mac OS X 10.2.x, Mac OS X 10.3.x, or Mac OS X 10.4.x Firefox 1.x, Netscape 7.x and above, or Safari 1.x and above

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3. How do I upgrade my Flash Player?

You can download and install Flash Player from the Macromedia Flash Player Download Center.

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4. I am having problems installing Flash Player 8.

If you have problems, go to Trouble with Windows Installation or Trouble with Macintosh Installation.

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5. After updating, I still get prompted to update or the previous version is still installed.

You may need to restart your browser or machine to complete the update. Close the entire browser completely, then Test Macromedia Flash Player. If this does not work correctly, restart the machine and test again. If you still have problems, move on to Trouble with Windows Installation or Trouble with Macintosh Installation.

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6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

The most common reasons that Flash content fails to display are:

Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of a pop-up/ad blocker software that specifically targets Flash content. To find out more about this please see Flash movies do not appear after installing the Flash Player (TN 19091).
Internet Explorer Settings on a Macintosh
On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option is selected.
Internet utilities blocking ActiveX
Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you will not be able to view Flash movies in Internet Explorer.

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