Hyundai Motor Co.
Renting a car? Stand firm against reservation changes, insurance offers

Before a recent trip to New Mexico, I reserved a rental car, in this case, an economy-class car from Budget for $282. That seemed reasonable for 11 days in the desert. My electronic confirmation said I would get a "Hyundai Accent or similar." The "or similar," of course, is an important asterisk when you're renting a car; it makes it plain that you might not be getting the exact car suggested at the time of booking. But no problem. A Hyundai Accent or something truly similar would have been plenty of space for two people, two suitcases and a couple of backpacks. But in the increasingly maddening sport that is renting a car, things were not as simple. The man at...