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Mergers, Acquisitions and Takeovers
Comcast discovers the drawbacks of bad behavior
Comcast discovers the drawbacks of bad behavior

Comcast customers and their advocates may believe that the cable company's reputation for wretched service was the key factor in federal regulators' distaste for its proposed merger with Time Warner Cable, which has now been called off. It's probably true that this was one factor; public forums brim with comments suggesting that dealing with Comcast's customer representatives can be about as pleasant as dealing with a measles outbreak in your town. The most famous illustration is the epic ordeal with a customer rep recorded by its victim, Bay Area technology journalist Ryan Block. (You can listen to it here, in all its hilariously awful glory.)  ...