CALIFORNIA
Check out the new California section

Topics

Time Warner Cable Inc.
Comcast, acknowledging problems, acts to reform customer service
Comcast, acknowledging problems, acts to reform customer service

Cable giant Comcast Corp. is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its engineering group to oversee interactions with customers. An accomplished Comcast executive -- Charlie Herrin -- is now senior vice president for "customer experience." "Our customers deserve the best experience every time they interact with us," Comcast Cable Chief Executive Neil Smit wrote in a blog post Friday announcing the move. "While we’ve made progress, we need to do a better job to make sure those interactions are excellent … from the moment a...

Loading