For Diana Sanchez, the first part of her fight is over, but she's not finished with her quest to get reimbursed for her new eyeglasses.
Sanchez and her husband, first featured in the March 24 column, paid $725.98 for two pairs of specs in January at J.C. Penney Optical in the Orland Square Mall.
Their health insurance covers new glasses, but the company told the couple it could not issue any payments until they submitted itemized bills.
Repeatedly, Sanchez asked J.C. Penney for bills that broke out the cost for each of the glasses' components. Repeatedly, the department store sent bills that were not itemized.
After the Problem Solver intervened, J.C. Penney sent the itemized bills, which arrived at Sanchez's Tinley Park home a few days after the March 24 column.
"I was shocked," she said. "I'm happy with the itemized bill."
But her work is not done. Sanchez said she submitted the new bills to her insurance company but has not heard back on how much of the $725.98 she will be reimbursed.
The Problem Solver promises to provide yet another update when Sanchez gets a check.
MRI billing remains a headache: It has been more than two weeks since the Problem Solver wrote about Daniel Chiarito, and the Tinley Park resident is still waiting for the Department of Veterans Affairs to pay for his magnetic resonance imaging tests.
Chiarito, featured in the March 31 column, had MRIs on his head and neck, tests that were done at a Hazel Crest facility called Vertical Plus MRI.
The VA was supposed to pay for the $4,867 in testing, but it never sent the money to Vertical Plus.
When the Problem Solver inquired, a spokeswoman for the Edward Hines Jr. Veterans Affairs Hospital blamed the mix-up on a paperwork error and promised the money would be sent soon.
The spokeswoman said at the time that the Department of the Treasury must cut the check, a process that usually takes about a week.
Kathy Kristinat, a manager at Vertical Plus MRI, said her business still hadn't been paid as of Monday.
"It's still unresolved," she said.
Kristinat said Chiarito was never in danger of seeing his bill turned over to collections.
"He's a very nice man," Kristinat said. "I have always been so appreciative when anybody gets involved and tries to get their payment made. This man has actively been involved in trying to get this resolved."
Maureen Dyman, a spokeswoman for Hines, said Monday that the claim was processed and should appear in Vertical Plus MRI's account by the end of the week.
"Again, we apologize for the delay," Dyman said.
The Problem Solver will provide another update when the check arrives.