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Above downtown Chicago, on the 28th floor of Willis Tower, United Airlines employees stare at double-paneled computer monitors and communicate with the world without speaking. Members of the social media team at United are sometimes dealing one-on-one...
A Texas woman who claims she was injured by spilled coffee on a Continental Airlines flight is suing for $170,550. The suit by Lourdes Cervantes asks a U.S. District Court in Houston for a jury trial to seek damages against United Continental Holdings...
After Robin Johnson's husband is killed in a tragic accident, she tries to salvage his United Airlines ticket credit. But the carrier says it can't change the name on a ticket — it's against the rules. Is there any hope for her? Q: Last year my...
This post has been corrected. See the note at the bottom for details. For a carrier whose parent company is still in bankruptcy, American Airlines doesn’t show signs of retrenching. The airline announced plans Wednesday to expand to eight new...
KARLOVY VARY, Czech Republic — We had been collecting frequent-flier points for years. My husband, Keith, and I thought that, yes, of course, we would use them. We would fly around the world. Business class. Maybe next year. Queen Latifah shoved...
If you don't like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He's a United Airlines "Million Miler" who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a...
The long-rumored merger between American Airlines and US Airways appeared to move a step closer early this month when Tom Horton, American's chief executive, announced that the two carriers were in "discussions" and that a decision would be made "within a...
Nine people have filed to run for four open seats on the seven-member Wheaton Warrenville Community Unit School District 200 board. One of the four incumbent trustees, Andy Johnson, a former president of the board who had served on the board since 1997,...
I have to sleep sometime, and when I do I miss something. The auto industry is always throwing curve balls at me, and I spend a lot of time keeping them all in the air as I try to be a one-stop car reporter. First, let's talk about the Presidential...
CNNHEMPSTEAD, New York -- While President Barack Obama and Republican challenger Mitt Romney were ostensibly responding to questions from uncommitted voters at a town hall-style debate on Tuesday, they found plenty of opportunities to attack each other...
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? For Robert and Roberta Blazek, that's no academic question. And it has taken more than a year to find the...
Roger Ehring passed away on August 20, 2012 at the age of 69. He was a loving husband and father. He is survived by his wife Rita, two sons Joshua and Jamie, grandson Isaac, brother Theodore, and many nieces and nephews. He was preceded in death by...
Jun 9, 2013 |Story| Chicago Tribune
May 31, 2013 |Story| Los Angeles Times
Apr 23, 2013 |Story| Tribune Media Services
Apr 10, 2013 |Story| Los Angeles Times
Mar 3, 2013 |Story| Los Angeles Times
Feb 12, 2013 |Story| Tribune Media Services
Jan 15, 2013 |Story| Tribune Media Services
Jan 7, 2013 |Story| Chicago Tribune
Oct 24, 2012 |Story| WTXX-LTV
Oct 17, 2012 |Story| KTLA-LTV
Oct 16, 2012 |Story| Tribune Media Services
Aug 23, 2012 |Story| Glendale News Press
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