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Penn National Gaming
Money clashes with mission

When the cold call came from Ameriquest Mortgage Co., a top lender, Jeff and Cheryl Busby were intrigued. They had been wanting to renovate the garage of their small bungalow, a stone's throw from picturesque Green Lake. The agent, they said, promised that refinancing would give them $20,000 in cash, yet lower the monthly payments. The agent was a smooth talker, and the Busbys were not concerned that he didn't offer them a chance to study the documents. They later found that their interest rate was 11% -- far too high. Assuming an honest mistake, the couple returned to Ameriquest. The agent said he would get them a better loan. Things moved so fast, they said, that they had no...

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