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Book club's corporate owners are cloaked in mystery
Book club's corporate owners are cloaked in mystery

It's always the simplest problems that lead to the most eye-opening trips down the corporate rabbit hole. Marla Knutsen of Altadena contacted me to say that she was having a hard time closing her account with Quality Paperback Book Club. She said she's been telling the organization by letter and email since January that she wanted to cancel her membership — and they keep sending her books. "I am worried that they'll eventually send this to collection," Knutsen said. She's right to worry. No debt collector has yet contacted Knutsen. But companies like this, whose business model centers on sending you things every few weeks and then charging you for...

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