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Fliers are vastly more satisfied with their airline experience, and Alaska and JetBlue are tops at making customers happy, a new study released on Wednesday (today) shows. The results are the best for the airlines since 2006, according to the 2013 North...
Tags: Media Industry, U.S. Airways
The nation's airlines improved their on-time performance and baggage handling rates in 2012 but passenger complaints rose anyway, a reflection of increased unhappiness with air carriers, according to authors of a new study. Despite better performance by...
The nation's airlines generated more complaints and denied passengers seats at a higher rate in 2012 but improved their on-time performance and lost bags at a lower rate. Those were among the key findings of an annual study on airline service released...
Once known as an upstart carrier, Southwest Airlines recently launched a new ad campaign that has some airline industry experts wondering if it signals a new direction—and new fees—at the nation’s largest domestic airline. The new ads,...
Southwest Airlines said Monday it will double points on all U.S. travel for members of its frequent flier program for flights booked before May 15. The Dallas-based carrier made the announcement on its website and also revealed that Grand Rapids, Mich.,...
Los Angeles Times Daily Travel & Deal bloggerMore than 3,000 flights have been canceled and train service has been suspended Friday as a large winter storm started to bear down on a swath of the Northeast from New Jersey to Maine. The winter storm is predicted to bring high winds, plenty of snow --...
Dreamliners began their third week on the ground Thursday as investigators continued to study lithium-battery systems that burned on two 787s. The Wall Street Journal reports that investigators have not found any problems with the design, manufacture or...
THE BEST WAY TO BOSTON From LAX, American, JetBlue, Virgin America and United offer nonstop flights to Boston, and Southwest, Delta, US Aireways, United, AirTran and Jet Blue offer connecting flights (change of plane). Restricted round-trip fares begin...
Question: I have a complaint about being forced to pay $60 extra for an Economy Plus seat for a United flight from New York to L.A. The only seats offered were Economy Plus. It's not that the economy seat options were exhausted — there were none...
It began as the most modest of airports — passengers trudged across the tarmac to climb aboard departing jets, a double-wide served as a terminal and on weekends, drag races were held in the parking lots. And even as John Wayne Airport grew into...
May 15, 2013 |Story| Los Angeles Times
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