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What the 9/11 museum could learn from two Latin American memorials
What the 9/11 museum could learn from two Latin American memorials

It is difficult to say at which point during my visit to the 9/11 Memorial Museum I went from somber to irritated. Was it at the umpteenth piece of mangled wreckage? Or at one of the overwhelming displays, cluttered with everything from a man's watch to singed papers to a carbonized telephone, amid all the requisite news photos and portraits of the dead? Maybe it was the barrage of audio and broadcast news — Matt Lauer and Katie Couric trying to make sense of an explosion at the World Trade Center playing on an endless loop. Or perhaps it was watching a tourist snap a picture of his child in front a smashed New York Fire Department (FDNY) truck. The cheesy gift shop...

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