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Firms' don't-call-us policies speak volumes
Firms' don't-call-us policies speak volumes

Expecting a company to actually speak with its customers is so 20th century. Call me old school when it comes to customer service. I believe that when you treat people fairly and respectfully, they'll keep bringing you their business. That means reasonable prices and high-quality products. It also means being accessible when there's a problem. That last notion, however, was tossed out the window by more than 43,000 consumers surveyed recently by the New York consulting firm Brand Keys, which for the last 18 years has ranked companies that are most successful at maintaining loyal customers. This year's "loyalty leaders" are Amazon (tablets, e-commerce), Apple...

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