67°

Topics

Noir
Travelers are happier with airlines, especially Alaska and JetBlue
Travelers are happier with airlines, especially Alaska and JetBlue

The forecast for Alaska for Wednesday: mostly sunny with a chance of satisfied customers. That’s what a J.D. Power & Associates study, released Wednesday shows: Alaska ranked first in customer satisfaction for its airline and first in satisfaction among those who use Alaska’s awards program. The study ranked JetBlue as tops in the low-cost carrier field. Amazingly, customer satisfaction with airlines was significantly higher than it was in the 2013 J.D. Power study, reaching a record 712 on a 1,000-point scale. That’s despite baggage and other fees and increasing fare prices, all irritants to travelers. Have passengers adopted a Pollyanna personality? Not exactly, said Rick Garlick,...

Loading