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Luxury doesn't have to come at a price in Las Vegas
Luxury doesn't have to come at a price in Las Vegas

Luxury has a new look and feel in Las Vegas, a more accurate reflection of the economic downturn's effect on bank accounts, home values and egos. Across Las Vegas, the focus on approachable luxury is apparent in menus with more affordable selections, value-added hotel packages and, perhaps most welcome, renewed attention to customer service. Tom McCartney, president and chief operating officer of the recently reinvigorated Tropicana, calls the new service model "mass customization." That oxymoron is possible now that hotels are training staffers to use social media, smartphones and mobile applications that enable speedier replies to visitors' special requests. ...

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