What you can expect if you complain to hotel management
Hotel problems are inconvenient and annoying, but managers often will do something for you so you’ll return. The best managers give their guests options. What can you expect when you complain? Here are some examples, but the sky’s the limit:
An upgrade to a better room
Free drinks, fruit and cheese basket, wine, Champagne, flowers, candy, cookies, chocolate covered-strawberries or a hotel T-shirt
Lunch, dinner, room service or an in-room movie, on the house
Free airport transportation
A significant discount of your bill
A complementary return visit
A comparable room or suite (at no charge) at another location, with free transportation — preferably a limousine or chauffeured car.
Use of the spa or health club at no or reduced cost
Items from the gift shop (especially if it’s hotel-owned and operated)
Tickets to events, movies or theme parks (many hotels trade rooms, food and beverages with local entertainment venues)
Preferred seating at exclusive restaurants
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