Consumers who believe they were harmed by Wells Fargo but didn’t get refunds have another shot at restitution.
Pennsylvania Attorney General Josh Shapiro said Wednesday that Wells Fargo has launched a consumer redress review program, part of the bank’s nationwide, $575 million settlement over violations of state consumer protection laws.
“The consumer redress review program is an important avenue for consumers seeking the relief they are entitled to for Wells Fargo’s improper conduct,” Shapiro said in a news release.
As part of its settlement, Wells Fargo agreed to implement a program through which consumers who believe they were affected by the bank’s conduct, but fell outside prior restitution programs, can contact the bank for a review and potential redress.
Here are telephone numbers to reach the bank for its various products and services:
- Unauthorized accounts/improper retail sales practices: 844-931-2273
- Improper renters and life insurance referrals: 855-853-9638
- Force-placed automobile collateral protection insurance: 888-228-9735
- Guaranteed asset/auto protection refunds: 844-860-6962
- Mortgage interest rate lock extension fees: 866-385-5008
Wells Fargo is also maintaining a website with more information on eligibility for reimbursement.
Bank spokesman James Baum said the website also describes the issues covered by the government settlement.
“In December, we reached an agreement with all 50 state attorneys general and [the District of Columbia] that resolved a number of previously disclosed inquiries,” he said.
“I encourage Pennsylvanians with questions or concerns about the bank’s remediation programs to visit Wells Fargo’s website or call its escalation team,” Shapiro said.
Wells Fargo is the largest bank in the region with 41 branches and nearly $3.5 billion in deposits, according to the latest Federal Deposit Insurance Corp. market share report.
Part of the settlement required the bank to create teams to review and respond to customer complaints about its banking and sales practices. In addition, Wells Fargo will provide periodic reports to Pennsylvania and other states about its remediation.
The Pennsylvania Treasury is getting $16.5 million as part of the settlement.