Frequently asked questions for managing your Los Angeles Times subscription
Q: How can I manage my digital and/or print subscription on the Los Angeles Times self-service web site?
A: Click here and you can temporarily suspend your paper while you're on vacation, report a delivery issue, access the eNewspaper, change your address for delivery and/or billing, enroll in EZ Pay and update your credit card information on your EZ Pay account.
Q: How can I create an account on this self-service web site?
A: Click here and enter your email address under “First time to this site?” to begin the registration process. If you are already registered on latimes.com you can click the log in button and use the same login method and info on the self-service site.
Q: I travel frequently. What happens to my Unlimited Digital Access subscription then?
A: There's no need to place your Unlimited Digital Access subscription on hold. You will have full access to latimes.com, the News App and the eNewspaper anytime and anywhere. To temporarily suspend delivery of your paper while you're on vacation, click here or call Customer Service at 1(800)252-9141. Please provide a restart date within 30 days of the vacation stop date. For longer vacations, please contact Customer Service at 1(800)252-9141.
Q: What are your newspaper delivery times?
A: Targeted delivery times are:
Monday-Friday 6:00 am
Q: How do I report my paper missing, wet/damaged or incomplete?
A: To report an issue with your newspaper delivery, please click here.
To report an issue with your paper or get a replacement delivered, please contact us before 10:00am Monday - Friday, before 10:30am on Saturday and before 11:00am on Sunday.
Q: How do I make a payment?
A: To make a payment, please call us at 1(800)252-9141.
Q: What is EZ Pay?
A: EZ Pay is our recurring payment program. It's the safe and convenient way to pay for your LA Times subscription automatically! Pay with your credit or checking account. Switch to EZ Pay now by calling 213-283-2274.
Q: Can I change/update the credit card I use for EZ Pay?
A: Yes. You can manage the credit card used for your EZ Pay account by calling Customer Service at 213-283-2274. Even if you are updating the expiration date, you'll need to enter all the credit card information. This is a security precaution.
Q: How do I make changes to my account, or get additional account assistance?
A: Once you have activated your subscription, you can manage settings, newsletters, and change your email address and password at our Account Management page. If you haven't already done so, please visit the site to register your account.
Q: What is your cancellation and refund policy?
A: You may cancel at any time by calling Customer Service at 1-800-88-TIMES.
Q: My question is not answered here; how can I get more information?
A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to firstname.lastname@example.org or call Customer Service at 1(800) 252-9141.
Q: Where can I give you my feedback regarding Los Angeles Times subscriptions?
A: Use our convenient comment form here.