The Crescenta Valley Sheriff's Station is recognizing April 13 to 19 as National Public Safety Telecommunicators Week.
“We are honoring those that work as dispatchers,” said Capt. David Silversparre. “It is very important that we recognize what they do.”
Dispatchers are many times the focal point between the deputies on the street and those who call the station for help. When someone in La Cañada, La Crescenta and the unincorporated area of Montrose dials 911 they will be connected to a dispatcher at the CV station.
“Any calls from a land line phone in those areas will come through here,” said dispatcher Richard Engersbach.
“The toughest calls are [about a] child not breathing,” Engersbach said.
He added that although it is difficult at times, dispatchers are trained to remain calm and get the help there as quickly as possible.
“The dispatchers are really the lifeline for all emergency services,” Silversparre said.
Dispatchers in addition to Engersbach at the Crescenta Valley station are: Don Puppe, Julia Tafoya, David Chen, Rayven Secol and Denna Hammerli.