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Facebook whistleblower says the platform is making online hate worse

Former Facebook employee Frances Haugen
Former Facebook employee Frances Haugen speaks to a U.S. Senate subcommittee on Oct. 5.
(Alex Brandon / Associated Press)

Facebook whistleblower Frances Haugen told British lawmakers Monday that the social media giant stokes online hate and extremism, fails to protect children from harmful content and lacks any incentive to fix the problems, providing momentum for efforts by European governments working on stricter regulation of tech companies.

While her testimony echoed much of what she told the U.S. Senate this month, her in-person appearance drew intense interest from a British parliamentary committee that is much further along in drawing up legislation to rein in the power of social media companies.

It comes the same day that Facebook is set to release its latest earnings and that the Associated Press and other news organizations started publishing stories based on thousands of pages of internal company documents she obtained.

Haugen told the committee of British lawmakers that Facebook Groups amplifies online hate, saying algorithms that prioritize engagement take people with mainstream interests and push them to the extremes. The former Facebook data scientist said the company could add moderators to prevent groups over a certain size from being used to spread extremist views.

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“Unquestionably, it’s making hate worse,” she said.

Haugen added that she was “shocked to hear recently that Facebook wants to double down on the metaverse and that they’re going to hire 10,000 engineers in Europe to work on the metaverse,” Haugen said, referring to the company’s plans for an immersive online world it believes will be the next big internet trend.

“I was like, ‘Wow, do you know what we could have done with safety if we had 10,000 more engineers?’ It would be amazing,” she said.

Former Facebook employee Frances Haugen testifies before a Senate panel that the social media giant chooses profits over users’ safety.

Facebook says it wants regulation for tech companies and was glad the United Kingdom was leading the way.

“While we have rules against harmful content and publish regular transparency reports, we agree we need regulation for the whole industry so that businesses like ours aren’t making these decisions on our own,” Facebook said Monday.

It pointed to investing $13 billion on safety and security since 2016 and asserted that it’s “almost halved” the amount of hate speech over the last three quarters.

Haugen accused Facebook-owned Instagram of failing to keep children under 13 — the minimum user age — from opening accounts, saying it wasn’t doing enough to protect kids from content that, for example, makes them feel bad about their bodies.

“Facebook’s own research describes it as an addict’s narrative,” she said. “Kids say, ‘This makes me unhappy, I feel like I don’t have the ability to control my usage of it, and I feel like if I left, I’d be ostracized.’”

Apple threatened to pull Facebook from its app store in 2019 over concerns that the platform was being used to trade and sell maids in the Mideast.

The company last month delayed plans for a kids’ version of Instagram, geared toward those under 13, to address concerns about the vulnerability of younger users. Haugen said she worried it may not be possible to make Instagram safe for a 14-year-old and that “I sincerely doubt it’s possible to make it safe for a 10-year-old.”

She also said Facebook’s moderation systems are worse at catching content in languages other than English, and that’s a problem even in the United Kingdom because it’s a diverse country.

“Those people are also living in the U.K. and being fed misinformation that is dangerous, that radicalizes people,” Haugen said. “And so language-based coverage is not just a good-for-individuals thing, it’s a national security issue.”

Pressed on whether she believes Facebook is fundamentally evil, Haugen demurred and said, “I can’t see into the hearts of men.” Facebook is not evil, but negligent, she suggested.

“It believes in a world of flatness, and it won’t accept the consequences of its actions,” pointing to its mammoth one-level, open-plan corporate office as an embodiment of the philosophy.

She made the case that there’s a culture at Facebook that discourages rank-and-file employees from bringing concerns to executives at the top. For many of those, including Chief Executive Mark Zuckerberg, it’s the only place they have worked, which contributes to the cultural problem, she said.

It was Haugen’s second appearance before lawmakers. She testified in the U.S. Senate earlier this month about the danger she says Facebook poses, including harming children, inciting political violence and fueling misinformation. Haugen cited internal research documents that she secretly copied before leaving her job in Facebook’s civic integrity unit.

The documents, which Haugen provided to the U.S. Securities and Exchange Commission, allege that Facebook prioritized profits over safety and hid its own research from investors and the public. Some stories based on the files have already been published, exposing internal turmoil after Facebook was blindsided by the Jan. 6 U.S. Capitol riot and how it dithered over curbing divisive content in India. More stories are to come.

Representatives from Facebook and other social media companies plan to speak to the British committee Thursday.

U.K. lawmakers are drafting an online safety bill calling for setting up a regulator that would hold companies to account when it comes to removing harmful or illegal content from their platforms, such as terrorist material or child sex abuse images.

“This is a moment, sort of like Cambridge Analytica, but possibly bigger in that I think it provides a real window into the soul of these companies,” Damian Collins, the lawmaker who chairs the committee, said ahead of the hearing.

He was referring to the 2018 debacle involving data-mining firm Cambridge Analytica, which gathered details on as many as 87 million Facebook users without their permission.

Haugen is scheduled to meet next month with European Union officials in Brussels, where the bloc’s executive commission is updating its digital rulebook to better protect internet users by holding online companies more responsible for illegal or dangerous content.

Under the U.K. rules, expected to take effect next year, Silicon Valley giants face an ultimate penalty of up to 10% of their global revenue for any violations. The EU is proposing a similar penalty.

Associated Press writer Marcy Gordon in Washington contributed to this report.


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