Mailbag: Ralphs manager exceeds expectations

Last week I needed to make sure that money I had wired via Western Union to someone out of the country would get to that person. Though I had sent it the week before, my friend was still unable to receive the money.

I went to Ralphs supermarket in La Cañada, the Western Union option nearest me. The store manager, James Flanagan, was responsible for making W.U. transactions. Though he was clearly super busy when I arrived, after a brief time, he made time to work on the problem with my wire. It seemed straightforward, but it turned out to take nearly an hour of Flanagan’s time.

The manager stayed on the phone and talked with one after the other at the company while I tried to match his seemingly unending patience. Two days later — after we corrected first one omitted last name and then, one letter of one name — W.U. delivered and we were done.

I am writing to commend the patience of this busy store manager who apparently has made it his aim to serve his customers — and suppliers, no matter what, which was very much appreciated.

Betty Cooney

Glendale