Letter -- Ron Hanke

I really don't understand why Charter caller response is getting so

much attention. One would think that we have already been preconditioned

trying to talk with someone at a bank, utility, retailer, etc.

What I think should be getting people's attention is the 20%-plus rate

hike in less than a year. I've read where Charter has said that the

increases are necessary in order to provide better customer service and a

broader channel selection.

Ha! What, the golf and cartoon channels? Just as soon as I get one of

my TVs wired with RG6 cable, I'm going satellite.

RON HANKE

Burbank

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