Nordstrom opens new service hub in Newport Beach on Westcliff

A woman walks into a new Nordstrom Local service hub in Newport Beach on Tuesday.
(Kevin Chang / Staff Photographer)

A new Nordstrom service hub opened in Newport Beach on Friday, the first of two such service hubs announced in late October.

Another hub is planned for Manhattan Beach and is expected to open in the coming months.

The 1,193-square-foot service hub in Newport Beach, located at 2043 Westcliff Drive, will offer shoppers services such as order pickup, contactless curbside pickup, alterations, styling tips and free gift wrapping. It also allows customers to return items and recycle packaging.

Service hubs will also include a clothing drop-off. Donated clothing will be distributed to a local nonprofit.

The addition of the two service hubs are now the fourth and fifth such locations in Southern California. Other service hubs are located in Melrose, Brentwood and downtown Los Angeles.

Caroline Mattingly, a spokeswoman for the company, said Los Angeles is one of Nordstrom’s largest markets with 14 full-sized stores and 30 Nordstrom Rack stores.

These services are also available at Nordstrom full-line stores, but Mattingly said the local service hubs allow the company to be “closer to our customers.”

“Opening Nordstrom Local service hubs in the Los Angeles area is part of the continuation of our market strategy in one of our largest markets to provide customers with greater access to merchandise selection and faster delivery while increasing convenience and connection through our services,” Ken Worzel, chief operating officer at Nordstrom, said in a statement.

Worzel said shoppers that use the services at Nordstrom Local’s spend more than 2½ times more than other customers.

A new Nordstrom Local service hub offers curbside services in Newport Beach.
(Kevin Chang / Staff Photographer)

The company also announced it would be expanding services at its stores. Shoppers can now pick up their online orders at any Nordstrom Rack store and that customers in Southern California will be able to shop digitally at stores throughout their areas and pick up their purchases at the store of their choosing the next day.

Nordstrom cardholders in Southern California are also now eligible for free two-day home delivery.

The company also stated that later this year that shoppers would also be able to pick up their online orders from Nordstrom Rack and HauteLook at service hubs and at their nearest Nordstrom location.

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