Your phone bill can't leave you scratching your head. So says Uncle Sam.
According to the Federal Communications Commission's truth-in-billing rules, all phone bills must feature "clear, non-misleading, plain language describing services for which you are being billed."
So how come phone customers often can't figure out what they're being charged for?Read more
Are you befuddled by the cost of prescription drugs? There may be a legitimate reason.
"It's certainly not an efficient market," Jason Doctor, an associate professor of pharmaceutical and health economics at USC, said about prescription drug prices.Read more
There are plenty of examples of consumers flexing their economic muscle in response to what they see as businesses behaving badly.
Take the boycott of California grapes in the 1960s over mistreatment of farmworkers. Or the boycott of Chick-fil-A in 2012 over the fast-food chain's opposition to same-sex marriage.
So what, if anything, should be done about Amazon.com?Read more
Shayla says she was recently ticketed for not having a license plate on the front of her car, only the back.
"But what if you were issued only one?" she asks.
Short answer: Then it's your responsibility to get that second one.Read more
In completing his company's $49-billion acquisition of DirecTV last month, AT&T Chief Executive Randall Stephenson said it was "all about giving customers more choices."
He meant entertainment and service choices, but he could just as easily have been referring to the myriad of decisions customers will encounter if they seek to protect their privacy.Read more