Wells Fargo is eager to move on from the scandal involving bank employees opening millions of accounts for customers without their permission. First, however, it has a few questions for credit card holders.Read more
Daniel Levine paid $5,000 to the dating service Master Matchmakers to help him find true love. Now, instead of a soul mate, he has a sworn enemy in the form of the company’s chief executive, Steven Ward.
After speaking with them both, I’m not hopeful this relationship can be saved. But there are still lessons to be learned for the rest of us.Read more
Give Rep. Jeb Hensarling this much credit: He’s persistent. And he’s not afraid to completely bend the truth in pursuit of weakening consumer safeguards.
Hensarling, chairman of the House Financial Services Committee, has made it his mission to roll back reforms put in place after the financial-services industry brought the global economy to the brink of collapse.Read more
Far be it from me to tell United Airlines how it should run its business.
But judging from the hundreds of emails, tweets and social media posts I’ve gotten in response to my column on a first-class passenger being threatened with handcuffs — this is separate from the doctor-dragging incident — I feel comfortable in suggesting that this company needs to make some changes, and fast.Read more
It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close.Read more
There’s nothing like the sight of a passenger being forcibly dragged from an overbooked flight to remind people that, when it comes to customer service, many companies are thoughtless, insensitive, inconsiderate, irresponsible and just plain stupid.
You’ve probably seen the video (if not, check it out pronto).Read more