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Consumer Confidential

Consumer Confidential With David Lazarus
He wanted Jewish, liberal and not so tall. The dating service gave him some, not all. Then the Yelp war began

Daniel Levine paid $5,000 to the dating service Master Matchmakers to help him find true love. Now, instead of a soul mate, he has a sworn enemy in the form of the company’s chief executive, Steven Ward.

After speaking with them both, I’m not hopeful this relationship can be saved. But there are still lessons to be learned for the rest of us.

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Revised GOP bill would destroy the Consumer Financial Protection Bureau

Give Rep. Jeb Hensarling this much credit: He’s persistent. And he’s not afraid to completely bend the truth in pursuit of weakening consumer safeguards.

Hensarling, chairman of the House Financial Services Committee, has made it his mission to roll back reforms put in place after the financial-services industry brought the global economy to the brink of collapse.

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That time passengers were told to give up their seats for United's CEO and his family

Far be it from me to tell United Airlines how it should run its business.

But judging from the hundreds of emails, tweets and social media posts I’ve gotten in response to my column on a first-class passenger being threatened with handcuffs — this is separate from the doctor-dragging incident — I feel comfortable in suggesting that this company needs to make some changes, and fast.

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United passenger threatened with handcuffs to make room for 'higher-priority' traveler

It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close.

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United dragging a passenger from overbooked flight was lesson in stupidity

There’s nothing like the sight of a passenger being forcibly dragged from an overbooked flight to remind people that, when it comes to customer service, many companies are thoughtless, insensitive, inconsiderate, irresponsible and just plain stupid.

You’ve probably seen the video (if not, check it out pronto).

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GOP lawmaker, pockets stuffed with bank cash, leads assault on consumer bureau

Texas Republican Jeb Hensarling, who chairs the House Financial Services Committee, was trying to be funny. It’s the only explanation.

Otherwise, we’re left to assume that Hensarling was being the world’s biggest corporate shill and hypocrite when he accused the head of the Consumer Financial Protection Bureau of “abusing his authority.”

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