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Jeffrey Zients

Can an ex-Microsoft guy cure HealthCare.gov?

Can an ex-Microsoft guy cure HealthCare.gov?

The Obama administration on Tuesday put a former top Microsoft executive in charge of HealthCare.gov, the troubled website serving 36 states' insurance-buying marketplaces. Insert your joke about Obamacare's blue screen of death here. Seriously, one has to hope the new guy -- Kurt DelBene, former head of the Microsoft Office Division -- brings only a portion of Microsoft's heritage along with him. Aside from the XBox, the software giant isn't known for great consumer experiences. Its products have been maddeningly complex and notoriously buggy, at least in their early versions. Kind of like HealthCare.gov! YEAR IN REVIEW: Washington's 5 biggest...

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