When I’m in a travel bind, whether it’s before a trip or at the airport, I often use Twitter to contact the airlines. That social media outlet can lead to better service and sometimes even savings.
Anthony Berklich, founder of the travel platform Inspired Citizen, has used Twitter for his travel conundrums too, often using direct message (more on that below).
His most extreme example: The cab that was taking him to the airport got into an accident. He tweeted what happened to