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American Airlines
Full flights make cancellations harder to rebook; new rules sought
Full flights make cancellations harder to rebook; new rules sought

A five-day vacation in Florida turned into a travel nightmare for Chris Sullivan and his wife, Bonnie, when the first leg of the flight was canceled. The couple were forced to stay in a cheap hotel in Newark, with no change of clothes and a raucous party nearby that made it impossible to sleep. A bee stung Chris at the hotel, and the stress of the experience made Bonnie sick for the first two days of the trip. "This wasn't a small inconvenience," said Chris Sullivan, a contractor from New Hampshire. Airline cancellations have already surpassed 162,000 this year — the most since the Sept. 11 terrorist attacks. With rain and snow expected to fall on a huge swath of...

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