If your online orders are arriving later than expected, you're not alone.
An influx of online purchases — particularly during Cyber Monday, the busiest online shopping day in U.S. history — is testing the limits of carriers such as UPS and FedEx, despite their heavy investment in new warehouses and seasonal employees. Americans spent a record $6.59 billion online on Cyber Monday, according to data from Adobe Analytics.
The number of late deliveries typically doubles during the holidays, leading to headaches for shoppers and retailers alike, according to data from LateShipment.com, an Orlando, Fla., start-up that tracks shipment delays.
United Parcel Service, the...