U.S. Consumer Financial Protection Bureau

What to do if you have a student loan serviced by Navient

What to do if you have a student loan serviced by Navient

People who feel they have been wronged by student loan servicer Navient Corp. have a few options for what to do next, a student loan expert said.

Navient, which used to be part of Sallie Mae and is the nation’s largest servicer of student loans, was sued Wednesday by the Consumer Financial Protection Bureau. The federal agency accuses it of cheating borrowers by ignoring complaints, giving inaccurate information, incorrectly processing payments and steering borrowers to higher-cost repayment plans.

Borrowers who feel that their situation fits those listed...

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