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Paying to stay out of a phone directory that's not even printed
Paying to stay out of a phone directory that's not even printed

AT&T land line phone customers in the "greater Los Angeles" area received copies of the company's phone book recently. And if they looked closely, they probably noticed something different. There weren't any residential listings. A notice accompanying the directory said that if customers wanted a printed copy of residential listings, they'd have to request it. Otherwise, the notice said, they could just look up phone numbers online. AT&T isn't alone in shrinking its phone books — Verizon Communications also has done it. Both companies say the move is in response to changing customer needs in a digital world as well as a desire to be more...

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