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Phone carriers have big incentive to allow cramming
Phone carriers have big incentive to allow cramming

AT&T agreed this week to shell out $105 million in penalties and refunds for what regulators said were "hundreds of millions of dollars" in unauthorized charges billed to wireless customers. But what makes this settlement — the largest ever for bogus phone charges — even more extraordinary is that phone companies continue to insist that they're doing everything possible to protect consumers. They're not. Far from it. "State law says that a telephone bill may only contain authorized charges," said Lindsay Brown, a staff attorney with the Office of Ratepayer Advocates, the consumer-watchdog arm of the California Public Utilities Commission....

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