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Yelp's tactics feel 'nefarious' and 'fishy,' even if they're legal
Yelp's tactics feel 'nefarious' and 'fishy,' even if they're legal

Among the frequently asked questions on Yelp's website, there's this: "Will Yelp remove or reorder bad reviews if a business pays for sponsorship?" And the answer: "No. You can't pay us to remove or reorder your bad reviews — it's just that simple." It's not that simple, at least if you listen to the many small-business owners who say Yelp routinely uses bad reviews and competitors' ads as leverage to get merchants to cough up some cash. "They continually harass you and strong-arm you to get you to pay for their service," said Randy Boelsems, 64, who runs a boating supply company in Fountain Valley. Have a consumer...

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