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American Airlines
What to do when your flight is delayed or canceled

You've probably been there: You are in a rush to get home, and your flight is delayed or canceled. What to do? Buy a new ticket? Before you spend the money, here are some things to know. Before 1978, U.S. airlines that faced a delay or flight cancellation were required to offer transportation on a competitor's next flight if that flight would get the passenger to their destination sooner. Airlines were even required to put economy-class passengers in first class if only first class was available. This rule, called Rule 240, was mandated by the now-defunct Civil Aeronautics Board and was incorporated in all airlines' contracts of carriage. The only exception was for force...

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