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Richard Cordray
Bureau invites consumers to post details of bad mortgage experiences
Bureau invites consumers to post details of bad mortgage experiences

Move over, Yelp. The federal government's top consumer agency has just begun allowing mortgage borrowers to vent publicly — in full narrative detail — about the bad experiences they've had with financial institutions. Say your mortgage servicing company keeps harassing you with phone calls about the timeliness of your payments, even though you consistently send them within the "grace period" specified in the mortgage documents. Or say your bank is proceeding to foreclose, even though you've been deep in negotiations to modify the terms of your loan. Not only does the bank inexplicably keep losing the documents you send them, but every time you call to...

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