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BWI Thurgood Marshall Airport
Wrong time, wrong place? Costly rental car mistakes
Wrong time, wrong place? Costly rental car mistakes

As much as I'd like to believe it — especially in these cases — the customer is not always right. In fact, sometimes the customer is downright dunderheaded, as I was in a couple of recent instances involving rental cars. Rookie mistakes both, and they cost me — in one case time, in another money. On a rainy Sunday morning last month, I returned a three-day rental car to the Des Moines airport. The rate was about $43 a day for a compact car. I had picked up the rental car at 9 a.m. Friday and had said on my reservation that I would return it at 10 a.m. Sunday. I'm not sure what I was thinking — not sure I should even dignify it by calling it thinking — because my flight didn't leave until...

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