Norwegian Cruise Line has suspended the daily service charge on its new Pride of Aloha and says customers can cancel cruises, without penalty, departing up to Oct. 17.
Passengers have complained about service problems on the ship since it began weeklong Hawaiian cruises in the summer. The company earlier cut the service charge in half and offered partial cruise credits.
"The service isn't up to our [cruise line] standard," Norwegian spokeswoman Susan Robison said last week. "Until it is, we're not going to charge the service fee." The daily charge is usually $10 per adult and $5 for kids ages 3 to 12.
The company also posted a revised policy on its website, http://www.ncl.com . The original policy said the service charge on Pride of Aloha was not adjustable. The new policy says guests may adjust it "according to the level of inconvenience they feel they have experienced," providing they give the staff a chance to address their concerns.
a new home
Jazz at Lincoln Center, the popular music series that has entertained New Yorkers and visitors at various venues for more than a decade, takes up permanent residence this month at Time Warner Center.
The $128-million Frederick P. Rose Hall, at Broadway and 60th Street, will have three performance spaces, plus a jazz hall of fame.
The Rose Theater will have more than 1,000 seats. The Allen Room, holding up to 550 seats, will have a glass wall, 50 by 90 feet, overlooking Central Park. The 140-seat Dizzy's Club Coca-Cola will operate as a jazz club, with skyline views and comfort food such as Southern fried chicken and candied yams.
After an invitation-only opening night on Oct. 18, the facility will begin its regular season Oct. 21 with "Stand Up for Jazz," hosted by Bill Cosby. Tickets for the Rose Theater and Allen Room will cost $30 to $150, depending on the program. The nightclub will have a $30 cover charge plus a $10 food-drink minimum per person. Lectures will cost $15.
For information, visit http://www.jalc.org ; for tickets, call (212) 721-6500.
Thousands of visitors descended on Mt. St. Helens National Volcanic Monument in Washington state last week to get a glimpse of steam and ash spewing from the 8,363-foot mountain.
As of the Travel Section's press time Tuesday, geologists were expecting an eruption, although not one as severe as the 1980 disaster that killed more than 50 people.
As a precaution, the U.S. Forest Service closed Johnston Ridge Observatory, the closest to the volcano, and Highway 504 just past the Coldwater Ridge Visitors Center. The center, nine miles from the crater, remained open and was attracting about 2,000 visitors daily, up from its typical 300, local officials said. For updates, see http://www.fs.fed.us/gpnf/mshnvm .
— Compiled by