MCI Computer Error Caused Overcharges

By Karen Kaplan

April 10, 1997 12 AM PT

MCI Communications Corp. said a computer error caused residential local phone customers to be overcharged on their April bills. Customers should have been billed $24.95 for unlimited local and local toll calling in California for the month. Corrected bills will be sent to customers immediately, said Susan Landis, a customer service representative for the Washington-based phone company.

Technology and the Internet Business

Karen Kaplan

Karen Kaplan covers science and medical research for the Los Angeles Times. She has been a member of the science team since 2005, including 13 years as an editor. Her first decade at The Times was spent covering technology in the Business section as both a reporter and editor. She grew up in San Diego and is a graduate of MIT and Columbia University.

MCI Computer Error Caused Overcharges

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