This is first-class customer service
IT’S not often that I read where travel mishaps are resolved to everyone’s satisfaction.
My family of four was returning from Egypt through Frankfurt, Germany, to LAX last month. Or so we thought.
In Cairo, we were informed that our final destination was ticketed to Boston, not LAX. Lufthansa made it very clear that the airline could do nothing to help us, that our agent was at fault and to take up the matter with the agent. This was 2 a.m. Cairo time.
We flew to Boston and fortunately got on a US Airways flight to the Los Angeles area. This cost us an additional $517 each.
My agent is Somak Safaris in Brea, and when I informed the company of our return problems, it acknowledged its error and within three days I had a check for the additional $2,068.
We have used Somak in the past to travel to Africa. This was the first glitch, and the agency handled it with such class.