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Federal Trade Commission
Know your rights when dealing with a funeral home
Know your rights when dealing with a funeral home

Undercover investigators visited 11 California funeral homes last year to make sure prices charged to grieving families were disclosed upfront, as required by federal law. Nearly two-thirds flunked the test. This was an eye-opening finding for Bob Achermann, executive director of the California Funeral Directors Assn. "More than half the homes visited. I can't believe the number is so high," Achermann told me. "It's kind of amazing." Federal Trade Commission investigators visited 100 funeral homes in six states as part of random inspections conducted annually since 1996. More than a quarter — 27 facilities — came up short in meeting federal...

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